The Department of Hotel Management, J.J. College of Arts and Science (Autonomous),
Pudukkottai, organized a Lecture Series on “Recent Trends in Hospitality Industry” on 13th
February at 09.00 a.m. in the Conference Hall. The programme was conducted under the banner
of the Dukes and Duchess Club with the objective of enhancing students’ knowledge about
emerging developments in the hospitality sector.
The hospitality industry is continuously evolving with new technologies, innovative
service methods, and changing customer expectations. This lecture series aimed to bridge the gap
between academic learning and industry practices by inviting experienced professionals to share
their expertise.
A total of 98 students from the Department of Hotel Management actively participated in
the programme along with faculty members.
The programme commenced with a formal welcome address by the organizing team. The
dignitaries and resource persons were warmly welcomed. The convenor of the programme, Dr.
S. Karthikeyan, Head of the Department of Hotel Management, highlighted the importance of
understanding current industry trends to remain competitive in the hospitality sector.
The event was graced by experienced academicians and industry experts from
AIHM&CT.
Resource Persons and Session Details
1. Ms. A.G. Priya
Assistant Professor, AIHM&CT
Topic: Rooms Division Operations and Management
Ms. A.G. Priya delivered an insightful session on Rooms Division Operations and
Management. She explained the structure and functioning of the rooms division department,
including front office, housekeeping, reservations, and guest services. She emphasized the
importance of coordination between departments to ensure guest satisfaction.
She also discussed the role of technology in modern hotel operations, such as Property
Management Systems (PMS), online booking platforms, and revenue management strategies.
The session provided students with practical knowledge about handling guest relations and
maintaining service standards.
2. Mr. S. Saju Kumar
Assistant Professor, AIHM&CT
Topic: Guest Profiling and Service Recovery
Mr. S. Saju Kumar spoke about the significance of guest profiling in delivering
personalized services. He explained how collecting and analyzing guest data helps hotels
understand customer preferences and enhance guest experiences.
He further elaborated on service recovery strategies, highlighting the importance of
addressing customer complaints effectively. Real-life examples were shared to illustrate how
proper service recovery can turn dissatisfied guests into loyal customers. The session was highly
interactive and encouraged students to think critically about problem-solving in hospitality
management.
3. Mr. Karthikeyan Rajendran
Chef, AIHM&CT – Bengaluru
Topic: Current Trends in Culinary and Bakery Arts
Chef Karthikeyan Rajendran delivered a dynamic session on the latest trends in culinary
and bakery arts. He discussed contemporary cooking techniques, presentation styles, fusion
cuisine, sustainable food practices, and healthy menu planning.
He emphasized the growing demand for organic ingredients, plant-based diets, and
innovative plating methods in the global hospitality industry. The session provided valuable
insights into career opportunities and skill development required in the culinary field.
The lecture series witnessed enthusiastic participation from 98 students of the
Department of Hotel Management. Students actively engaged in discussions and clarified their
doubts during the question-and-answer sessions.
The interactive nature of the programme helped students gain practical exposure beyond
textbooks. The event served as a platform for them to understand real-world industry
expectations and professional standards.
Faculty members also attended the session and appreciated the initiative taken by the
Dukes and Duchess Club to organize such an informative academic event.
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